Refund policy

Herbalife Nutrition products (used and unused) have a 30-day money-back guarantee for all Customers (Preferred Customers and retail customers), also known as the Herbalife Nutrition Satisfaction Guarantee.

The 30-day period begins on the date the Customer receives the product.

The Customer has the choice between a full refund of the product purchase price including taxes and shipping and handling costs, or a full credit for exchange of other Herbalife Nutrition products in accordance with the return procedures. 

Customers may also contact Herbalife Nutrition for a refund by calling 03450 560606 or by following the instructions available at www.myherbalife.com/en-GB.

If a Customer requests a refund directly from a Member, the Member must complete a Request for Refund Form, a copy of which available on www.myherbalife.com/en-GB.

The Member should calculate the amount of the Customer’s refund or credit due, have the Customer sign the Refund Form, and immediately pay the refund to the Customer or apply a credit to other products.

The Member should then submit the Request for Refund Form and a copy of the Customer’s original Retail Order Form, along with the original product labels or the unused portion of the product, or the empty product containers to Herbalife Nutrition within 30 days of making the refund to the Customer.

Herbalife Nutrition will then exchange the returned products with the identical replacement product for the Member as soon as all the required documentation has been received.